Complaints

We would be very disappointed to hear if you are in any way unhappy with our service.

In the first instance for complaints or simply general feedback please contact your adviser.

 

If you would like to have more information please call 0333 300 1874 or else make contact using the button below.

Complaints

If you wish to formally complain, you can:

  • call us on 0330 223 0996

  • or you can email us at mark@ipothica.co.uk 

  • or you may write to us at
     

       Ipothica Limited,

       Kemp House,

       160, City Road,

       London.

       EC1V 2NX

If you are making a complaint, in order to help us assist you please include full details of what your complaint is regarding. Please also tell us how you would like us to respond to you.

If you do not wish to complain but would like to share your experiences with us please email us at mark@ipothica.co.uk

Our ambition is to resolve your complaint immediately, but where the case is complex this may sometimes take longer. If we are able to satisfy your complaint immediately to your satisfaction we will confirm this in a letter to you.

For more complex cases which require further investigation, we will acknowledge your complaint within five working days, explaining what we are doing and when you can expect to hear from us next. When our investigation has been concluded we’ will write to you with our findings.

We hope to respond to all complaints within a month at the most and will normally be able to resolve complaints much sooner. If we are unable to respond within this time we will contact you to let you know and keep you informed as to when you can expect to hear from us again.

 

If you remain dissatisfied with our response you can ask the Financial Ombudsman Service to review the situation. http://www.financial-ombudsman.org.uk/consumer/complaints.htm.